Delivery
Delivery is FREE on all orders to customers within the EU. We don't want to mess around with small print and extra fees; we prefer things to be simple and easy.
Want to know more about our Returns Policy? Read more here .
Delivery time:
The delivery time for the products varies from 4-10 business days, and some products may take 2-8 weeks as they must be produced and specified for the individual customer (e.g. campervan modules). Read more under "When purchasing campervan modules".
We always strive to ship your products as quickly as possible. Once we have received your order, we will process it as quickly as possible (within 2-4 business days) and ship the order to you.
All items on the website are made-to-order items and are ordered from an external supplier.
When purchasing Campervan Modules:
Always remember to make sure that you have ordered the right product and that the dimensions of the ordered campervan module match the minimum measured dimensions of your car/van.
It is not our responsibility to ensure that you order the right product, although we are of course available to provide assistance and information.
When ordering a Campervan Module, always write down the car make, model and license plate. This way we may be able to help you detect if there is an error before the order is shipped.
Delivery time for Campervan modules:
The delivery time for our campervan modules varies from 2 to 8 weeks. This delivery time differs from the rest of our products, as the manufacturer or supplier often only manufactures the product after ordering. This is because all cars have different dimensions and the manufacturer wants to ensure that you receive a product that fits your car perfectly.
However, some of our products are designed to fit most cars, which may result in a faster delivery time, but this varies from manufacturer to manufacturer.
If you are unsure about how long it will take to deliver the product you are interested in, you are more than welcome to contact us right here .
Order Confirmation: As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card payment. As soon as we receive your order, we automatically check to confirm that your order is in stock and ready for immediate delivery. If your item is on a backorder or out of stock, we will cancel the pre-authorization and contact you via email to see if alternative arrangements can be made. If your items are available for immediate delivery (within 3-7 business days), we will process the payment and begin preparing your order for delivery.
Order Delivery: If your order is in stock and we process the payment on your credit card, it will be delivered within three business days from the date we receive your order in our system. We will send you a delivery confirmation within 24 hours after your order has left the warehouse to the email address you provided when placing your order. If you do not receive a delivery confirmation from us within four business days of placing your order, please feel free to contact us at [email address].
International Orders: Please note that our products are made specifically for the Danish market. Contact us at Info@offgridconnection.cor for further dialogue and information regarding international orders.
Damage: Please inspect the packaging of your items upon arrival. If you notice any damage, please make a note of it upon delivery or refuse to accept the delivery. If you accept delivery, please immediately take photos with your smartphone or camera of the damaged packaging or products inside. If your items arrive damaged, please send photos to Business@offgridconnection.com and visit our Returns page to submit your return request online.